Cancellation & Missed Appointment Policy

Due to the demand in our schedule, 24 hours' notice is required to cancel or reschedule an appointment.

Appointments cancelled with less than 24 hours' notice will be subject to a Late Cancellation Fee equal to 50% of the scheduled appointment cost. Missed appointments (No Shows) will be subject to a Missed Appointment Fee equal to 100% of the scheduled appointment cost.

We understand that not everything is within our control and unexpected situations can arise. If you need to cancel or reschedule your appointment, please contact us as soon as possible. This policy applies to all appointments, regardless of the reason for cancellation or the method of booking.

First-Time Patient Appointments

We reserve appointment times specifically for each patient. As a result, No Show appointments for first-time patients will result in immediate dismissal from the clinic.

Patients who book an initial appointment and fail to attend without notice will be charged the applicable Missed Appointment Fee and will not be permitted to book future appointments.

Courtesy Grace Period

We recognize that emergencies and unforeseen circumstances can occur. As a courtesy, the clinic may choose to waive the Late Cancellation Fee for a patient's first late cancellation, provided the patient communicates with us and makes a reasonable effort to notify the clinic of the change.

This courtesy is offered at the clinic's discretion and is intended as a one-time grace period. Future late cancellations will be subject to the clinic's cancellation policy.

This courtesy does not apply to missed appointments, No Shows, or situations where no attempt is made to communicate with the clinic.

Payment of Cancellation Fees

Late Cancellation Fees and Missed Appointment Fees will be charged to the credit card on file on the same day the fee is incurred.

Patients are responsible for maintaining a valid credit card on file, keeping their payment information current, and ensuring that any changes, cancellations, or rescheduling requests are communicated directly to the clinic with adequate notice.

Failure to reach the clinic, leaving insufficient notice, or assuming a message has been received does not exempt a patient from the cancellation policy.

Why We Have This Policy

When an appointment is cancelled without sufficient notice or missed entirely, that appointment time is often impossible to fill. This results in lost treatment opportunities for other patients seeking care and lost income for the practitioner who reserved that time.

To support our healthcare providers, 100% of all Late Cancellation and Missed Appointment Fees are paid directly to the Registered Massage Therapist whose appointment time was reserved. The clinic absorbs the associated administrative and operational costs resulting from the missed appointment.

Repeat Cancellations

Repeated late cancellations, missed appointments, or failure to adhere to clinic policies may result in restrictions on booking privileges or dismissal from the clinic at the discretion of management.